pages.terms_title

1.1 Account Creation

To use our Service, you must create an account. You agree to:

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  Provide accurate, complete, and current information

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  Maintain confidentiality of your password

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  Be responsible for all activities under your account

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  Notify us immediately of unauthorized access

1.2 Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts. Users who are minors may use the Service only with parental or guardian consent.

1.3 Account Termination

We reserve the right to terminate or suspend your account immediately, without notice, for conduct that violates these Terms or is harmful to other users or our platform.

3.1 Order Acceptance

We retain the right to refuse or cancel any order at any time. Restaurant owners may refuse orders that violate their policies. Delivery may be declined for addresses outside service areas or due to safety concerns.

3.2 Pricing & Fees

Prices and fees are displayed at the time of order. We reserve the right to modify pricing with reasonable notice. Promotional codes may have restrictions and expiration dates.

3.3 Payment Methods

We accept cash on delivery, credit card, mobile wallet, and other digital payment methods. Payment is required to complete your order. By using a payment method, you authorize us to charge your account.

3.4 Refunds & Disputes

Refund eligibility depends on the reason for cancellation:

4.1 Delivery Times

Estimated delivery times are provided for convenience but not guaranteed. We are not liable for delays caused by traffic, weather, or circumstances beyond our control. Typical delivery is 30-45 minutes from restaurant acceptance.

4.2 Delivery Address Requirements

You must provide a valid, accurate delivery address. We are not responsible for:

• • Orders delivered to incorrect addresses due to customer error
• • Drivers being unable to access locked buildings without access codes
• • Deliveries refused by building security

4.3 Food Quality & Safety

Restaurants are responsible for food quality and safety. If you receive:

• • Incorrect or incomplete orders: Contact us within 30 minutes for resolution
• • Contaminated or unsafe food: Contact us immediately for full refund
• • Cold or damaged food: File complaint within 2 hours of delivery

4.4 Liability Limitation

To the fullest extent permitted by law, Afghan Food is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the value of your order.

5.1 Independent Contractors

Drivers are independent contractors, not employees. They are responsible for their vehicle maintenance, insurance, and compliance with traffic laws.

5.2 Driver Conduct & Safety

All drivers must:

• • Maintain valid driver's license and insurance
• • Follow all traffic laws and regulations
• • Treat customers with respect
• • Secure food items properly during delivery
• • Never consume customer food or beverages

5.3 Driver Verification

All drivers undergo background checks and document verification. However, we cannot guarantee complete absence of risk. Report unsafe driver behavior immediately.

6.1 Restaurant Responsibility

Restaurants are responsible for:

• • Food quality and hygiene standards
• • Accurate menu descriptions and allergen information
• • Timely order preparation
• • Compliance with food safety regulations

6.2 Commission & Fees

Restaurants agree to pay agreed-upon commission rates. Commission is calculated on total order value including delivery fee.

8.1 Governing Law

These Terms are governed by the laws of Afghanistan. Any disputes shall be subject to the jurisdiction of Afghan courts.

8.2 Dispute Resolution

In case of disputes:

1. 1. Contact our support team within 7 days
2. 2. Provide complete documentation of the issue
3. 3. We will investigate and respond within 14 days
4. 4. If unresolved, escalate to our management team